When you return your vehicle and there are no additional charges such as fuel, tolls, or others explained in the Terms & Conditions, Europcar will request the release of your deposit with the bank within 24 hours.
The time before you see the updated balance on your credit card will vary based on the issuing bank.
Most card issuers take 3-10 business days to process this request, also some holds, starting from the date of pick up, may last as long as thirty days. Please contact your bank if you are unsure if the amount has been released.
Note: You will not receive a notification from your bank or see this release as a transaction on your account. The deposit is a pre-authorization hold, no actual transaction is taking place - this means that you will no longer see a pending amount for authorization of the deposit on your credit card statement.
Information deposits paid by Maestro Card (in countries where accepted, see more info in our Terms & Conditions).
For Maestro Cards the deposit at pick-up was immediately debited from your account at pick-up. When you return the vehicle Europcar will request the refund of your deposit within 24 hours.
The time before you see the updated balance refunded on your account will vary based on the issuing bank. Most card issuers take 3-10 business days to process this request, also some holds, starting from the date of pick up, may last as long as thirty days. Please contact your bank if you are unsure if the amount has been released.
If the refunded amount is less than the deposit, this will be due to additional charges such as fuel, tolls or others explained in the Terms & Conditions which have been deducted from the deposit before the release.
You will find the details in the final invoice sent via email or you can download from our website.