Frequently Asked Questions (FAQ)

Damage to or loss of the rental vehicle:

• CDW (Collision Damage Waiver) concerns damage to the rental vehicle 
• TW (Theft Waiver) concerns Theft or Loss of the rental vehicle 
• LDW (Loss and Damage Waiver) is a combination of Damage and Theft cover 

Unless Europcar is able to recover the cost of its damages from an identified liable Third Party, the renter/driver is liable for all damages to or loss of the vehicle occurring during the course of the rental. This liability can generally be waived against payment of a fixed charge per rental day. It should, however, be noted that for those renters who have purchased such protection, a residual non-waivable amount (or "excess") will be applied in the event of damage to or loss of the vehicle. Some countries may give renters possibility of eliminating such a residual amount against payment of an additional fee. Please check at the rental counter.

Injury to, or death of, the Driver and/or Occupants:

• PAI (Personal Accident Insurance) 

This optional cover is available in most of the network and is particularly recommended for the driver, who would not be covered by the rental vehicle's Third Party Liability policy for Death or Permanent Disability occurring as a result of an accident s(he) causes herself/himself.

Loss or Theft of, or damage to, your belongings:
In certain countries, the level of Personal Accident cover may be increased by subscribing to an additional policy ("SUPER PAI") and this cover may also be linked to cover for loss or damage to your baggage and/or personal effects ("PEC"). Our counter staff will be happy to provide you with any explanations you may require regarding the availability, cost and benefit levels of these covers.

Young Driver Surcharge:
In certain countries drivers under 25 years old must buy a specific product to extend their cover. Our counter staff will be happy to provide you with any explanations you may require regarding the availability, cost and benefit levels of such covers.

Additional Drivers:
All potential drivers are to be mentioned on the rental agreement in order to benefit from Europcar insurance and protections. Do not hesitate to ask for more details from our staff.