Frequently Asked Questions (FAQ)

Bookings

• How do I know if my reservation/booking is confirmed?
• Is it possible to Modify/Cancel my reservation after it is confirmed?
• Is it possible to view my reservation after it is confirmed?
• What is the Europcar Reservation Guarantee policy?
• Can I book a vehicle and pay for it even if I won’t be the person who picks it up and drives it ?
• If I have forgotten my driving licence, can I still hire the vehicle?
• My driving licence will expire soon, can I still rent a vehicle?
• Can I register additional drivers?
• Do you accept animals in your vehicles?
• How can I upgrade the vehicle I booked?
• Can I modify or cancel my booking?
• Do I need an international driving licence?
• When will I get my deposit back?
• How can I reduce my deposit amount?
• How much is the deposit amount?
• Is Pay Now the best option?
• Can I use my company conditions privately?
• Does the additional driver have to be on site to show identification?
• Can I transport a pet in the car?
• Can I park my own car at the Europcar station when picking up my rental car?
• Can I return my vehicle outside opening hours?

Bookings > Extras

• Can I book additional extras or equipment?
• Do you deliver vehicles?
• Do you offer a collection service?
• Do you provide child seats?

Bookings > Vehicles

• Can I book a specific vehicle in any station of a given city?
• Can I choose the car/ truck model?
• Can I have confirmation of the vehicle I want?
• Can I rent a truck/van with Europcar?
• Do I need a special driving licence to drive a truck or van?
• What is an ACRISS Code?
• What vehicles are available in a given station?
• How should I know which vehicle to choose?
• Can the station agent explain the vehicle's controls to me ?